Politique de confidentialité / Privacy Policy

This Privacy Policy applies to the use of this website ("Website") operated by Chemie Brunschwig AG ("Chemie Brunschwig" or "we") and the use of all services offered by the Website. It does not apply to any third-party websites that are linked to this Website via external links. It is our aim to ensure the protection of your personal data at any time. We kindly ask you to carefully read this Privacy Policy to learn which information is collected and for what purposes we use the collected information.

The use of our services is also subject to our General Terms and Conditions (GTCs). By using our services, you agree to use them in accordance with these provisions.

1. Legal Grounds

We process your personal data in compliance with the applicable data protection legislation, in particular the provisions of the Swiss Federal Data Protection Act (DPA) and, where applicable, the provisions of the European General Data Protection Regulation (GDPR).

As a rule, the processing of your personal data is carried out for the execution and fulfillment of a contract with you, for the fulfillment of legal obligations to which we are subject, or for the protection of our legitimate interests. If you have given your consent to the processing of your personal data in individual cases, this forms the legal basis for the data processing.

2. Types of information we collect

When you sign up for a user account at the Website, we ask you for personal data, such as first and family name, company name, address, country of residence, domicile, gender, email address, telephone number. In addition, you are requested to choose a username and a password for your user account.

When you are buying a product from the Website or when you are using other services offered by the Website, we collect transaction information, such as what kind of products you bought, first and family name, company name, delivery address, credit card and payment details.

When you communicate with us, for example by sending e-mails, we retain such communication.

3. How we use the collected information

We collect and process your personal data in order to provide our services to you, in particular to process orders, to deliver requested products and services efficiently, to personalize content and shopping experiences on the Website, to process payments, to optimize our services, products and the Website, and to process inquiries and to contact you. Since we want our customers to feel safe, we also use the collected information to detect, investigate and prevent fraud and other illegal activities, and to maintain the security of the Website. In addition, we use the information to provide you with special offers and information about products that might be of interest to you. We may also use your personal data to assert legal claims, in particular, to enforce our terms of sale and delivery and other agreements, and to defend ourselves in legal disputes.

We will store your personal data only for as long as necessary for the purpose of processing or as required by law. After this period, we will delete or anonymize all of your personal data.

4. Cookies

We use cookies to collect anonymous information when you access the Website. Cookies are small text files that are placed in browser directories on your computer or mobile device when you visit the Website. The Website uses session cookies and persistent cookies. Session cookies enable you to move from page to page within the Website and any information you enter to be remembered. A session cookie is deleted when you close your browser or after a short time. Persistent cookies allow the Website to remember your preferences and settings when you visit the Website in the future. Persistent cookies expire after a set period of time.

Specifically, we currently use standard tools such as Google Analytics which provides us with information about how visitors use the Website. Google LLC ("Google") uses cookies as part of the process to collect anonymous information, such as the number of visitors to the Website, where they are from, the pages they visit and the length of time they have spent on the Website. As a matter of principle, we do not transmit any personal data to Google. However, Google may track your use of the Website, combine this information with data from other websites you have visited that are also tracked by Google, and use this knowledge for its own purposes. To the extent that you have registered with Google yourself, Google has your personal information. In this case, the processing of your personal data by Google is the responsibility of Google and will be governed with its privacy policy.

You can change your browser settings to block cookies or to alert you when cookies are being sent to your device. Please note that if you decide to disable cookies, you may not be able to access certain functions of the Website or marketing communications. By continuing to use the Website without changing your settings you consent to our use of cookies.

5. Sharing of information with third parties

Protecting your personal data is important to us and we want you to be certain that your personal data is in good hands. To the extent necessary or appropriate to fulfill the purposes defined in this Privacy Policy, we may disclose your personal data to third parties such as data processors, service providers (e.g. IT service providers), consultants, affiliated companies and business partners, courts and other authorities. It is possible that we transfer your personal data to recipients outside of Switzerland and, if necessary, also outside of the European Economic Area. The jurisdictions concerned may not have legislation that adequately protects your personal data. In this case, we will ensure, to the extent required by law, that your personal data is adequately protected abroad through protective measures such as contractual data protection clauses or standard data protection clauses.

6. Security of your personal data

In order to protect your personal data from unauthorized access, disclosure and modification, we have implemented adequate technical and organizational measures. We adapt these security measures from time to time and try to provide a high level of security at all times. Nevertheless, you have to be aware that, despite our best efforts, no security measures are perfect or impenetrable. In addition and in order to help us to maintain a high level of security, we kindly ask you to keep your username and password confidential and not to disclose it to third parties.

7. Your rights

You can contact us anytime and request that we inform you about all personal data that we have processed. In addition, you may request that we correct, amend or delete such personal data. Please note, that if you request us to delete your personal data, we will no longer be able to provide you with our services.

In accordance with the applicable data protection provisions, you may also have the right to request the restriction of the processing of your personal data or the transfer of personal data that you have actively provided to us, as well as to object to the processing of personal data for reasons arising from your particular situation. If you have given us your consent to process your personal data, you may revoke this consent with effect for the future. In this case, however, we remain entitled to continue processing your personal data to the extent permitted by law.

By accessing your account on the Website, you have at any time the possibility to correct, amend or delete your personal data such as your first name, your family name, your address, your country of residence, your credit card details. Of course, you may delete your account at any time.

8. Contact

Chemie Brunschwig AG, Auf dem Wolf 10, CH-4052 Basel, is responsible for the processing of your personal data. If you have any questions regarding our Privacy Policy, the handling of your personal data or would like to exercise your rights, please contact info@brunschwig-ch.com.

We take your concerns seriously and we will try to resolve any issue relating your personal data for you as soon as possible.

If you are of the opinion that we have not dealt with your request to your satisfaction or are not processing your personal data in accordance with applicable data protection legislation, you can contact the competent supervisory authority (in Switzerland, the Federal Data Protection and Information Commissioner).

9. Changes to this Privacy Policy

Please note, that we may change this Privacy Policy from time to time in order to better protect your personal data. We recommend that you regularly check this Privacy Policy when you access your account. Your continued use of the Website indicates your agreement to the new Privacy Policy.

10. Miscellaneous

If there are any discrepancies between the English and German versions of this Privacy Policy, the German version shall prevail.

(Last modified: 25.01.2022)